Last updated: 24 July 2026
We offer a 7-day easy return policy from the date of delivery on most products.
Return Eligibility
To be eligible for a return, the product must be:
- Unused, unwashed/undamaged, with all original tags, accessories, manuals, and packaging intact.
- Reported within 7 days of delivery.
- Accompanied by the original invoice or order ID.
Non-Returnable Items
For hygiene, safety, and electronics-specific reasons, the following are generally not eligible for return unless defective on arrival:
- Products with a broken or missing security seal/warranty sticker.
- Software, SIM cards, and digital gift cards.
- Products explicitly marked “Non-Returnable” on the product page.
How to Initiate a Return
- Go to My Account → Orders or use the Contact Us page, and share your Order ID and reason for return.
- Our team will schedule a reverse pickup (where serviceable) or share drop-off instructions.
- Once the product passes quality check at our end, your replacement or refund will be processed as per our Refund Policy.
Damaged or Defective Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos/videos of the product for a quick resolution.