Last updated: 24 July 2026
We want you to be fully satisfied with your purchase. This Refund Policy explains how and when refunds are processed.
When You’re Eligible for a Refund
- Your returned product is approved after quality check (see our Return Policy).
- Your order was cancelled before it was shipped.
- The product delivered was damaged, defective, or different from what you ordered.
- Your order was not delivered within the promised timeframe and you choose to cancel it.
Refund Timeline
- Once a return is approved / a cancellation is confirmed, refunds are initiated within 3–5 business days.
- The amount typically reflects in your original payment source within 5–7 business days, depending on your bank/payment provider.
- For Cash on Delivery (COD) orders, refunds are processed to your bank account or UPI ID, which you’ll be asked to share.
Non-Refundable Situations
- Products damaged due to misuse, or where original packaging/accessories/seals are missing.
- Products returned after the applicable return window has expired.
- Charges for services already rendered (e.g. installation, if opted for).
How to Request a Refund
Email us at cartzeno.in@gmail.com or call +91 7781047841 with your Order ID, and our support team will guide you through the process.